Shipping Policy

Basement Lighting Company Shipping Policy

Effective Date: 01/16/2025

Shipping Responsibility and Claims

At Basement Lighting Company, we are dedicated to providing efficient and reliable shipping services for our customers. Please review our shipping policy carefully to understand your responsibilities as a buyer when it comes to shipping costs and claims.

Shipping Costs:

Buyer's Responsibility: Unless otherwise stated, the buyer is responsible for all shipping costs associated with the purchase, including but not limited to shipping fees, insurance costs, and any applicable taxes or duties.

Shipping Options: We offer various shipping options during the checkout process, allowing you to choose the shipping method that best suits your needs. The cost of shipping will depend on the selected method and destination.

Shipping Times:

Estimated delivery times are provided during the checkout process and are based on factors such as shipping method, destination, and product availability. Please note that these estimates are not guaranteed and may be subject to delays beyond our control, such as weather-related issues or carrier disruptions.

Claims and Disputes:

Shipping Damage: If you receive a damaged or defective item, please follow our Return Policy for instructions on how to request a return or exchange. It is essential to inspect your order upon delivery and report any visible damage to the carrier immediately.

Lost or Delayed Shipments: If your shipment is lost or significantly delayed, it is the responsibility of the buyer to contact the shipping carrier directly to initiate a claim. Basement Lighting Company will provide you with the necessary shipment details to assist with the process, but the buyer is responsible for handling the claim.

Address Accuracy: Ensure that your shipping address provided during checkout is accurate and complete. Basement Lighting Company will not be responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

International Shipping:

We currently do not ship Internationally.

Shipping Notifications:

We will provide tracking information for your order once it has been shipped. You can use this information to monitor the status and estimated delivery date of your shipment.
Questions or Concerns:

If you have any questions or concerns about our shipping policy, please contact our Customer Service team at customerservice@basementlightingcompany.com. We are here to assist you and ensure a smooth shopping experience.